Frequently Asked Questions
Everything you need to know before your next adventure.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping can take between 10-15 business days depending on the destination.
What is your return policy for outdoor apparel?
We accept returns within 30 days of purchase, provided the items are unworn, have the original tags attached, and are in their original packaging.
Are Wallaroo products covered by a warranty?
Yes, all our adventure gear and apparel come with a 1-year limited warranty against manufacturing defects to ensure you are ready for the rugged outdoors.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips and comparing them to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.